Privacy Policy
Data category | Personal data to be collected and processed | Where the data comes from |
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Your identification, background and contact information | Identification information: Your first name, last name; Contact information: Email address, phone number, address of residence. Other personal details you give us of your own choosing: date of birth, gender, language choice, company name and details, if you interact with us on behalf of a company, other information you give us about yourself. | Received from you, when you give dekastore.lt your order and the necessary data for its implementation, create a personal account dekastore.lt and provide in it your data, contact us with a request, query, complaint, etc. |
Technical / administrative data of registration, connection and account | Registration and connection data: E-mail address and password, which we keep securely encrypted and cannot see. Technical / administrative data necessary for the operation and security of the account: User ID, account status (active, blocked, etc.), IP address, technical data of connections to the account and actions in the account. Other information: a note that you have read the Terms of Use of dekastore.lt and/or the Personal Data Protection Policy, the date and time of reading it. | Received from you when you register on dekastore.lt and create your account. Created or recorded automatically (including cookies and similar technologies), when you register, connect to your account or use it (for example, technical data). |
Data on purchases | Data of your order: ordered items, their quantity, prices, discounts given, used and/or accumulated bonuses, used coupons, date and time of order submission. Payment information: method, date and time of payment, payment details. Shipping information: shipping method and / or delivery address, the main data of the recipient, if you specified a third party as the recipient. Information about the status and progress of the order: prepared, sent, delivered, information about returns, etc. Information about communication: information about communication and communication with you about the order and its fulfillment, your feedback and evaluation, the content of other communication. Other information: a note that you have familiarized yourself with the Terms of sale and/or Personal Data Protection Policy, the date and time of familiarization. If you make a purchase as a registered customer, the purchase data is linked to other data stored in your personal account. | Received from you when you place an order at dekastore.lt, pay for the order, contact us (or we contact you) with questions related to the order and its fulfillment, when you contact about returning goods, etc. Generated in the course of fulfilling an order or received from the merchants whose products you purchase and/or partners who help us fulfill orders (e.g., information that an order has been paid, shipped, delivered, etc.). Collected through cookies and similar technologies, when and to the extent such information is necessary to enter into a purchase agreement, accept an order and process it (e.g. cookies record that you have read the purchase and/or personal data protection policy). |
Your consents, communication choices, and/or service management options. | Consents and communication choices: your consent to receive marketing and / or other notifications, information about ordering notifications and / or refusing them. Service choices: information about the dekastore.lt services you use (for example, participation in "DEKASTORE BONUS", content personalization service, city selection, etc.), order and/or refuse them. Your choices regarding cookies. | Received from you (and recorded by automated means, including through cookies and similar technologies) when you mark appropriate consents and/or choices, order appropriate notices and/or services, or decline them. |
Your navigation data on the website dekastore.lt. | Navigation data: pages viewed, items viewed, date and time of browsing, navigation duration, items placed in the shopping cart and/or wish list, date and time of placement, clicks on advertisements, other clicks and sharing of content, information about where users access the website, including, among others, affiliate link statistics. Technical data: IP address, session ID, browser used, device type, resolution. | They are collected by cookies and similar technologies when you navigate on the website dekastore.lt. Generated during your navigation (for example, statistical information about navigation on the website). |
Other data that is generated when you use the corresponding services of dekastore.lt. | Data that is generated when you use certain services or functions of dekastore.lt: for example, when you save products in the "Wish List", select and save the option of selecting a city (to see the nearest pickup points), save the option of selecting the language of the website, etc. If you perform these actions as a registered customer, the data is linked to other data about you as a registered customer. | Received from you (and recorded by automatic means, including cookies and similar technologies) when you use the relevant service or function of dekastore.lt. |
Viewing data from newsletters and other notifications | Information that the notification was successfully delivered, information about opening the notification, as well as the date and time of opening, clicking on the links presented in the notification, information about forwarding the email (without fixing the addressee), information about rejecting notifications (from the appropriate type of notification). | The information that you receive and view newsletters and other electronic notices is collected through cookies and similar technologies. |
Content you share on dekastore.lt | Reviews, ratings, questions about products and other content that you publish and/or share on dekastore.lt. Remember that you publish your own content, so you are solely responsible for the content you share. | Received from you when you post relevant content on dekastore.lt |
Data on communication with you | When you contact us for help, ask questions, provide us with feedback, complaints, etc., we process records and copies of your communications with us, the documents and data you provide, and the data we collect ourselves, when and to the extent necessary to consider your request and provide a response. | Received from you when you make a request, feedback, complaint or other inquiry to us. Collected by us from information we already have about you and / or obtained from third parties (e.g. vendors, government agencies, etc.) when and to the extent necessary to consider your request and provide a response. |
Surveillance data from video cameras | Video surveillance data: Your image as faces. "dekastore.lt" has a legitimate interest in taking care of the safety of persons, their health and public order, as well as the safety of the property and premises of the store dispensing centers. In cases of theft, property damage or other illegal activities, video recordings provide an opportunity to notice, investigate and prove said incidents. Prior to entering the premises or territory of "dekastore.lt" where video surveillance is carried out, notifications are provided regarding the video surveillance in progress. | Received from you when you enter the premises of dekastore.lt goods distribution centers, in which the image captured by the video cameras is recorded. |
Categories of processed personal data | Legal Basis | How long do we keep data |
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Your identification and contact information; Your purchase data; Communication data, when and to what extent they are related to a specific order | In order to conclude and execute the contract of sale concluded between you and dekastore.lt or other appropriate seller | The particular order and its related data and documents are stored for 10 years after the order has been executed. Your data that you have saved in your personal dekastore.lt account for the purpose of subsequent orders (e.g. name, surname, phone number, delivery addresses) are stored as long as your account is valid, or until you yourself delete them from your account. |
Categories of processed personal data | Legal Basis | How long does it take us to process the data |
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Technical and administrative data of the registration, connection and account; Other data stored in your dekastore.lt account and/or associated with it:
| Terms of use of the website dekastore.lt, i.e. the contract for the use of services dekastore.lt, concluded between you and dekastore.lt. | We store registration, connection and other account data for as long as your dekastore.lt account is active, i.e. until you delete it. When you delete your account, your identification, contact and other data are irretrievably destroyed or depersonalized so that you can no longer be identified. Purchase data separated from your account is retained for a specified period of time (i.e. 10 years). |
Categories of processed personal data | Legal Basis | How long does it take us to process the data |
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Data of registered clients:
| Terms of use of the website dekastore.lt, i.e. the contract for the use of services dekastore.lt, concluded between you and dekastore.lt. | For as long as you are a registered customer and/or use the content and recommendation personalization service. If content personalization and recommendations would not be relevant to you, you may opt out of this service at any time by setting appropriate choices in your account, in self-service services. If you opt out of the content and recommendation personalization service, your data will no longer be collected and processed for this purpose. |
Data of unregistered clients:
It is important to note that all navigation data of the unregistered customer is collected and processed only depersonalized and does not allow identifying a specific person. In certain cases, dekastore.lt may recognize you as a returning user and link the data collected during the previous navigation session(s) with the data of the new navigation session. However, even in this case, we cannot identify you as a specific person, as the navigation data is not linked to any other personal data and identifiers. | Your consent that you provide when you confirm your cookie choices | For as long as your consent is valid, but no more than two years. You may manage and revoke your consent at any time by changing your cookie choices as set forth in the Cookie Policy. |
Categories of processed personal data | Legal Basis | How long does it take us to process the data |
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| Your consent that you give when you join "DEKASTORE CLUB" and the Rules of dekastore.lt "DEKASTORE CLUB" loyalty program. | For as long as you are a member of the "DEKASTORE CLUB". You can cancel your membership in the "DEKASTORE CLUB" at any time by setting the appropriate options in your account, in the self-service services. If you cancel your membership in the "DEKASTORE CLUB", you will no longer be sent offers "DEKASTORE CLUB", and will not be provided any other benefits "DEKASTORE CLUB". |
Categories of processed personal data | Legal Basis | How long does it take us to process the data |
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Your contact information; Your purchase and navigation history in dekastore.lt, if you chose to receive customized offers; Viewing data of newsletters and other notifications. | Your consent, which you provide by subscribing to dekastore.lt newsletters, general and/or tailored notifications and offers. We process browsing data of newsletters and other notifications on the basis of our legitimate interest. Collecting and analyzing such data allows us to evaluate the relevance and effectiveness of direct marketing campaigns so that notices are interesting and relevant to you and the direct marketing we perform is effective. | As long as your consent is valid. You can revoke your consent to receive newsletters, general and/or tailored notifications and offers at any time by setting appropriate options in your dekastore.lt account or by clicking the opt-out link in the email, or by contacting us at ishop@dekastore.lt, +37066654900. |
Categories of processed personal data | Legal Basis | How long does it take us to process the data |
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Your identification and contact information; Your communication information; Other information necessary to process your request or inquiry. |
| During the time that we deal with your request or query and provide an answer, and for a further 2 years after the resolution of the query. If a legal dispute arises as a result of your request, demand or other inquiry, or a dispute is likely to arise, we may keep your data for a longer period of time - until the statutory complaint or statute of limitations period has expired and/or the final decision has entered into force. |
Categories of processed personal data | Legal Basis | How long does it take us to process the data |
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Summary navigation data on the website dekastore.lt. Summarized data about customer purchases; Summarized data from browsing newsletters and other notifications; Summarized data about communication with customers. | We perform analytics and statistics and collect and process data for these purposes only on the basis of your consent. You can accept or reject analytics and statistics cookies at any time by changing the cookie selection above accordingly. | We keep as much as necessary for the purposes defined in this section. |
Categories of processed personal data | Legal Basis | How long does it take us to process the data |
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Your image as faces | The need to strive to implement the legitimate interests of "dekastore.lt", the protection of persons in "dekastore.lt" outlet stores, their health and public order, as well as the protection of material property (Article 6 (1) (f) of the General Data Protection Regulation). | Video images are retained for up to 180 calendar days and are automatically deleted when new video recordings are stored on media, unless there is reason to believe that a misdemeanor, criminal act or other illegal act has been recorded (until the appropriate investigation and/or case review is completed). |
- data is only transmitted to our trusted partners who provide our services to you, and
- they have signed contracts with such partners to process data in accordance with the standard data processing terms approved by the European Commission, by which they ensure the security of your personal data in accordance with legal requirements, or
- The European Commission has decided on the suitability of the state in which our partner is established, i.e. the appropriate level of security is ensured.
- There is a reasonable suspicion of misconduct being investigated;
- Your data is necessary for the proper handling of a dispute, complaint;
- If the data is necessary to ensure the security of the website dekastore.lt, for example, if suspicious actions of a visitor or customer are noticed, etc.;
- If there are special grounds, conditions or cases stipulated in legal acts.
- by sending us a request by e-mail: ishop@dekastore.lt;
- by contacting us at +37066654900.
- in the "Edit Profile" section of your personal account;
- by sending us a request by e-mail: ishop@dekastore.lt;
- by contacting us at +37066654900.
- The personal data is no longer necessary to achieve the purposes for which it was collected or otherwise processed;
- You withdraw the consent on which the data processing was based and there is no other legal basis for the data processing;
- Your personal data is being processed unlawfully;
- You have filed an objection to the processing of the personal data on the basis of our legitimate interest and your interests prevail in the specific case.
- Your personal data is necessary to achieve the purposes for which it was collected or processed;
- you have not withdrawn your consent to the processing of your personal data when the processing is based on your consent;
- the processing of the data is necessary because of our legitimate interests and your interests do not prevail;
- the processing of your data is necessary for the application, fulfilment or defence of legal claims;
- We are obliged to process your personal data under applicable European Union or national legislation.
- by contacting us by e-mail: ishop@dekastore.lt;
- by contacting us at +37066654900.
- Your personal data is inaccurate (the processing of personal data in this case will be limited until the accuracy of the data is verified);
- The processing of your personal data is illegal, but you do not agree to have your data erased;
- dekastore.lt no longer needs your personal data for the established purposes, but they are necessary to enable you to assert, comply with and defend legal claims;
- the processing of your personal data is carried out when you object to such processing of personal data (the processing will be restricted on this basis until it is verified whether the reasons for which we process your personal data prevail over yours).
- by contacting us by e-mail: ishop@dekastore.lt;
- by contacting us at +37066654900.
- by contacting us by e-mail: ishop@dekastore.lt;
- by contacting us at +37066654900.
- by contacting us by e-mail: ishop@dekastore.lt;
- by contacting us at +37066654900.